Techno Vox is a leading BPO/Call Centre Training Institute, Visa Consultant, Recruitment Firm, Tours and Tourisam services, Immigration Consultants, Grahic & Web Design and Development and SEO Services Provider.

Recrutment		  
 

About Training
 
There are two areas of training in a Call Center; Pre-Process and Domain Specific. We specialize in the Pre-Process arena. We provide call center training for their new agents. We have expertise in Process Based Training and Voice & Accent Training through experts in the industry. We also provide training to upcoming call centers in developing their CRM system.Conversational English offers individuals the opportunity to speak in various social situations. It is useful for people who's second language is English and are looking for the opportunity and guidance to give them confidence to hold a conversational English.

The idea behind simulating calls is to prevent agents from making mistakes with actual customers. So, at our Institute, we conduct:
  • Class Room Sessions - Listening to recorded calls and providing feedback
  • Personalized Instruction And Individualized Attention
  • Shop Floor Call Monitoring - Listening to live calls and providing feedback while the agents are on a call with an actual customer
Methodology
It's about helping people to identify problem areas and build on their strengths so that they become more confident in themselves and remain greater asset to their company. We specialize in integrating the theatre arts for training and development. Our role-plays, games & activities - are mostly drawn from the theatre of life and have a high degree of interpersonal, teaching and constructive enquiry skills tailored to meet the needs of clients and delegates. Our courses are about 'doing and experiencing'. We work with clients to develop courses that will stretch their potential in terms of personal development and challenge them to move their business forward. One of the most effective training tools we use in Techno Vox Workshops is "fun”. It is an interactive, entertaining method of teaching that generates a high level of participation and enthusiasm that helps the students retain what they are being taught. It also serves as a great motivational tool - adding an extra dimension to the training experience. Variety is a keystone. We use different training aids and methods for better understanding, interaction, reinforcement and retention, such as audio, video, games, quizzes, songs and role-play
Courses

1.

Call Center (BPO) Training

 

 

 

 

  

 

 

Introduction to Call Center

  

 

 

  • What is a Call Center?

  • The Type of Work Done In Call Center.

  • Type of People in Call Center (Hierarchy)

  • Introduction to Technology (Basic)

 

 

 

 

 

 

Voice & Accent - US/UK

  

 

 

  • Breathing & Relaxation

  • Neutralizing Regional Sounds

  • Speaking Effectively - Voice Modulation And Stress

  • Names of Places/People

  • Vocabulary

  • Listening Skills

 

 

 

 

 

 

Grammar Practice

  

 

 

  • Needs Analysis And Identifying Each Individuals Requirements

  • Teaching Functional English Rules And Business English Usage

  • Practicing Common Grammar Errors

  • Listening Practice

  • Speaking Practice

  

 

 

 

 

 

Customer Care (Inbound)

  

 

 

  • Projecting a Professional Image, Building Rapport, Voice Presentation Skills

  • Customer Service Essentials

  • Understanding the Power Of The Phone And How To Use It to Influence Customers

  • Polite English

  • Active Listening Techniques, Hearing the Whole Picture.

  • Questioning and Summarizing Skills

  • Question Forms

  • Putting Your Customers at Ease

  • Time Management on the Telephone

  • Handling Complaints and Angry Customers

  • Managing Different Customer Behavior

  • Telephone Etiquette

  • Call Flow

  • Empathy Vs Sympathy

 

 

 

 

 

 

Telesales Skills (Outbound)

 

 

 

  • Professional Telephone Techniques

  • Projecting a Professional Image

  • Making Effective Outgoing Calls

  • Building Rapport

  • Voice Presentation Skills

  • Creating Good First Impressions on both Internal and External Calls.

  • Handling Objections

  • Selling Value

  • Extensive Use of Recorded Telephone Exercises

 

 

 

 

 

 

Customer Care (Qualities)

 

 

 

  • What is Exceptional 'Customer Service' and How Can We Get It?

  • The Right Attitude and Behavior

  • Positive Communication When Addressing Customers

  • Controlling the Calls Difference between Assertive, Aggressive and Submissive Customers

  • Disagreeing Agreeably

  • Maintaining Customer Relationships

  • Audio-Visual Training

 

 

 

 

  

 

2.

English Speaking

 

 

 

 

  

 

 

  • Greetings and Goodbyes

  • Question Formats

  • Vocabulary

  • Grammar

  • Rapport Building

  • Listening Skills

  • Appropriate Responses

  • Functions

  • Agreeing, Thanking, Inviting Etc.

 

 

 

 

  

 

3.

Personality Development

 

 

 

 

  

 

 

Skills for Interviews

 

 

 

  • Give You A Winning Competitive Edge

  • Practice the Most Frequently Asked Interview Questions

  • How to Get a 'Yes' When They Say 'No'

  • Different Ways to Handle the Salary Question.

  • Discover Common Interview Tricks and How to Handle the Most Skilled Interviewers

  • Think About the Way You Dress and How to Carry Yourself

 

 

 

 

 

 

Presentation Skills

 

 

 

  • Preparing & Structuring the Presentation

  • Give You A Winning Competitive Edge

  • Using Visual Aids

  • Body Language and the Art of Presentation

  • Question and Interruption Handling

  • Dealing with Unexpected Situation

  • Confidence Building

  • Voice Culture

  • Audience Awareness

  • Building and Maintaining Interest

  • Role-Play, Group Discussion, Power Point Presentation and Business Games.

  

 

 

 

  

 

4.

Corporate Training : For Working Executives & Small Businessmen

  

 

 

 

  

 

 

We will undertake an analysis and a placement test before conducting the training. Depending upon the initial report, we can decide what would be the best course of action.

  

 

 

Business English Communication : Listening, Speaking, Reading & Writing.

  

 

 

Interesting And Interactive Practical Sessions to Show the Importance of Listening Skills in a Work Environment.

  

 


How to Write Reports and Letters or Make Presentations Etc.

 

 

 

Behavioral Skills - Business etiquette. This will cover aspects such as Body Language, Vocabulary, Manners, Dress Codes, Business Dinners etc.

 

 

 

Presentation Skills - We will design and deliver a course that will meet the needs of each participant.

 

 

 

  • Preparing & Structuring the Presentation

  • Using Visual Aids

  • Body Language and the Art of Presentation

  • Question and Interruption Handling

  • Dealing with Unexpected Situation

  • Confidence Building

  • Voice Culture

  • Audience Awareness

  • Building and Maintaining Interest
 
 
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